We want you to be happy with your new BirkSun products but if you unpack the goods and find that it’s not quite right for you please email us immediately. We will authorize the return and relay where to ship the goods back to us (return postage costs are the customer’s responsibility).
RETURN TIME: You have strictly 30 days from the delivery date to bring your return to the post (it needs to be postmarked within these 30 days). We are a small independent design company and are not able to carry large stocks so receiving unused products back in perfect condition and a timely fashion is crucial to our business.
PRODUCT CONDITION: We can only accept your return if the products are absolutely unused and in the original condition. In turn, we would never send out used goods to you. When you purchase from BirkSun we guarantee that you’ll receive a brand new product. You will be the first owner, get to wear it, and make it yours. We are sure you understand that if we receive a used product from you (even if it is used for only one day) it will show and due to our strict guidelines we won’t be able to accept the return. So in the unlikely event that you decide that the product is not for you after using and testing it, we recommend to pass it on to a friend or try and sell it privately (BirkSun products tend to have a very good resale value).
EXCHANGES: We are not able to directly exchange products so if you decide you would like a different product you will need to return your order and place a new one. REFUND: Once the products are returned to us in the original and unused condition we will quality check them and process a refund for the goods. Depending on the original payment in may take up to one week to see the refund on your account.
EXCEPTIONS: If you send back used goods they will be sent back to you at your expense. If products are received damaged we will not be able to give you a refund, but will contact you with pictures of the damage so you can claim a refund for your shipping company. If the return is sent back after the 30 days we will issue a store credit only at our discretion. Shipping costs and import fees are not refundable.